Shipping & Returns -

• Pyrom8 ships orders Monday through Friday excluding holidays.

• Orders are shipped from Essex, UK

• Most orders shipping within UK arrive within 3 to 5 business days of successful payment processing. Please allow more time for orders shipping to more exotic places.

• We use shippers such as Royal Mail, Yodel, Evri etc.

Shipping Cost

The cost for shipping is determined by…

the destination of the shipment and whether you are shipping the UK.
the shipping method you choose
the volumetric weight

Please see your shopping cart for the shipping charges for your order.

Items for shipment to countries outside of the UK may be subject to taxes, customs duties and fees levied by the destination country (“Import Fees”). The recipient of the shipment is the importer of record in the destination country and is responsible for all Import Fees.

Shipping Options

Standard Royal Mail Shipping: 3-5 business days
Standard Yodel Shipping: 3-5 business days
Standard Evri: 3-5 business days

Tracking Your Package

If you have provided your email address we will send you a ship confirmation email when your order ships. For most orders this email will include a tracking number which you can use to track your package on the appropriate shipping carrier’s website.

Return Policy

At Pyrom8, we take great pride in the quality of our products. Most items are eligible for return within 14 days of purchase or delivery for a refund of the merchandise value. Please contact us right away with any concerns about defective or damaged merchandise. Proof of purchase is required for all returns. Please note that we can only accept returns from within the UK.

Only items purchased from www.pyrom8.com with original receipt will be considered for refund or exchange. Please note that shipping costs are non-refundable.

Please review our full return policy below before starting the return process:

Unopened Items

All returns or exchanges must be made within 14 days of receipt.
Your items must be in the condition received and in the complete original box and/or packaging.
You can get a full refund for any sealed items originally purchased from www.pyrom8.com with original receipt.
We are unable to issue refunds or exchanges to gift recipients.
Depending on the reason for return, you may be responsible for return shipping and processing costs.

Opened Items

Opened pyrom8 items purchased from www.pyrom8.com must include the original packing slip or receipt and can only be returned for exchange.
All exchanges must be made within 90 days of receipt.
We are unable to issue refunds or exchanges to gift recipients.
Depending on the reason for return, you may be responsible for return shipping and processing costs. A full refund may not be possible for opened items

.Proof of Purchase

A valid proof of purchase is required to issue refunds for eligible items. We will accept all of the following as proof of purchase.

Electronic receipt
Original packing slip (with order number visible)
Order number

Replacement of Damaged Items

For returns or support with the replacement of a broken/defective product purchased from www.pyrom8.com, please contact us . There is an optionof a Whatsapp conversation

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 business days of receiving your return. To process your refund, please mail your item(s) to our warehouse at:

Pyrom8
1, Leas Gardens
Westcliff on Sea
Essex
SS0 8JL
United Kingdom

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